TERMS AND CONDITION
This agreement incorporates the terms and conditions for us to provide services to the User of this website ("Janddy Tours, Inc.") and any person(s) availing services from us through this website shall be deemed to have read, understood and expressly accepted these terms and conditions, which shall govern the desired transaction or provision of such services by us for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or us with respect to any services to be provided by us shall be restricted to the scope of this agreement.
ACCEPTANCE OF AGREEMENT
If your booking includes flights, accommodations or other services, provided by someone other than Janddy Tours, Inc., then your contract shall be subject to the conditions set forth by that company, or in the case of an airline, the airline's applicable booking conditions. These conditions do not affect your statutory rights.
Any arrangements which you make while on your vacation and which are not made through Janddy Tours, Inc. are ones for which we have no responsibility or liability.
- Making A Booking
When you make a booking with us you undertake that you have the authority to accept and do accept thesebooking conditions on behalf of yourself and your party. A contract will exist upon our accepting any money from you towards the booking or upon the issue of our confirmation or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information from the entire agreementbetween yourself and Janddy Tours, Inc.
When you make a booking with Janddy Tours and we accept it, the total cost of the package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your Philippines package must be credited to Janddy Tours, a minimum of seven 7 days BEFORE your scheduled departure. (Some services require full payment to confirm booking, generally promos for “book & buy”).
- Our Rates
All rates are fixed at the time of the booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT (Value Added Tax). We reserve the right to change our prices on the website at any time before you complete a paid booking, including any special rates that we may offer from time to time, which may not be the same as those published on this website.
- Accepted Payments
Janddy Tours Inc. accepts payments in the following forms here. Accepted Payments
We accept payment the following
- Credit card
- Money Transfer
- Company Check
Payment mode for Packages required hotel and Air Domestic
(a) 25 % from net down payment upon confirmation the booking
(b)50 % Seven (7) days prior to your arrival
(c) 35 % Upon arrival
Note: Day Tours are not applicable in payment mode apply only full payment
(cash) or (credit card) can be done by online booking and cash payment by visiting our office during business hour
- Receipt of Payment
Upon receipt of payment, you will receive the following:
(a) Confirmation of Payment Received
(b) Detailed Trip Itinerary
(c) Official BIR Bureau of Internal Revenue Receipt
- Changes by You
If you wish to change your booking in anyway after we have received your payment, and if we can accept the change, we reserve the right to charge P500 per person, per amendment provided that your instructions are provided in writing, and are received and acknowledged by us at least fifteen (15) days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified in Condition 7 below, shall apply.
- If you cancel you're booking
You or any member of your party may cancel all or part of your travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid
(excluding any amendment charge) less the cancellation fees specified below.
o Cancellation within 31 calendar days or more of your travel date – 50% refund to client.
o Cancellation within 30 – 28 calendar days of your travel date – 25% refund to client.
o Cancellation within 25 -20 calendar days of your travel date – 15% refund to client.
o Cancellation less than 15 calendar days of your travel date – no refund to client.
Cancellation charge per booking is based on each individual hotel; each hotel offers different policies on cancelations.Please ask your agent for a copy of the cancelation policy for your hotel, airline or package prior to placing your booking.
If your Philippines package includes domestic airline tickets, Janddy Tours acts as an agent only, and our consolidators' cancellation or amendment charges shall apply.
If we amend you're booking
It is unlikely that we will have to amend your Philippines package booking. However, occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Airline flight times and carriers set out in publicity material are subject to change, and all details given to you are for guidance only.
Confirmed dates will be as shown on your itinerary and airline tickets. Should a material change become necessary, we will inform you as soon as reasonably possible by email, calling you directly or text message. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing via email within 72 hours of notification, otherwise we will assume that you have accepted the proposed change.
A material change is one made to your travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of hotel or accommodations originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.
IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.
- If we cancel you're booking
We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than Thirty (30) days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel you're booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the booking.
Our obligations and those of our suppliers providing any service or facility involved in any part of your travel are to takereasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers', obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.
Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You mustascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.
Conditions of Carriage & Accommodations
We are neither a carrier nor a provider of hotel accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.
It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier's duly authorized agents and according to such carrier's regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the 'house rules' of the hotel or other accommodation providing or undertaking to provide such accommodations.
Termination of your booking
We reserve the right in our absolute discretion to terminate your travel without notice should your behaviour be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.
No refund will be due to you in respect to the non-utilization of any part of the travel arrangements made for you, byJanddy Tours, Inc.
It is a condition of the agreement between us that you take out adequate vacation and travel insurance against cancellationcharges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.
Should you fail to secure such travel insurance coverage prior to your Philippines Travel, then you accept full responsibilityfor yourself and all of the members of your party, and indemnify Janddy Tours, Inc and our overseas travelagents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.
We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. We can be reach 24 hr / 7 days by calling our main office at +63-2-659-3621, from wherever you may be. If a problem arises during your Philippines trip, please contact us immediately, so we can help you firstname.lastname@example.org
If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your
Janddy ToursInc. confirmation number, a detailed description of your complaint and other relevant information. Please Contact Us Here:
Customer service email and contact
Phone number: +6326593621
Mobile Number: +639153383146
Open daily: 9:00 – 18:00
Monday to Friday
Office address: 2nd Floor Gloria Building 109 Aguirre streetLegaspi Village, Makati City
Landmark : We’re front of Somerset Millennium Hotel Legaspi Village
Please Note: If you do not follow our complaint procedure, we CANNOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.